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Release Notes ​

2025.12.22 ​

Feature Deprecation

  1. Eyes On Calendar feature will not longer be supported since EyesOnCalendar itself is ending support by Dec. This feature will be automatically deleted from your Team starting from 2026.01.01.

2025.08.26 ​

New Feature

  1. Bring Your Own Authentication.

2025.08.07 ​

New Feature

  1. Support SBAManager. See details here.

2025.05.01 ​

New Feature

  1. Country Warning feature. Please refer to more details here.

Other

  1. Bug fix and Minor Performance Improvement.

2025.03.04 ​

New Feature

  1. DfMEU is now partially supported. (Survey, Case Notification)
  2. My Survey feature. Please refer to more details here.
  3. Log to Custom Endpoint feature. Please refer to more details here.

Other

  1. Wiki minor updates.
  2. Minor Performance Improvement.

2024.07.25 ​

New Feature

  1. More commands are supported in groupchat/channel
  2. VDM Assignment Notification can be self configured now, please see instructions here

2024.07.18 ​

Bug fix

  1. Daily Case Closure Summary feature comes live again since MSaaS V3 api has made it available
  2. handle some null pointer issues.

Known Issue

  1. Some cases do not have SLA information in the response from the MSaaS V3 API, causing the Bot to be unable to alert for SLA either in the queue or in the engineer's backlog.

2024.06.21 ​

New Feature

  1. Team rename command has been release! Please refer to more details at Team Management blade.

Changes

  1. Auto Case Record to Excel Sharepoint feature has been migrated from template specific to a more general approach. Template field is no longer needed anymore. No affect to existing users.

Bug fix

  1. Fixed a crash due to an unsafety thread conflict of HTTP call.
  2. Fixed a bug where feature can not be updated when config is null.

Other

  1. Wiki minor updates.
  2. Migrated to MSaaS V3 endpoint

Known Issue

  1. Daily Case Closure Summary feature is not available since there is so far no equivalent api in MSaaS V3.

2024.06.06 ​

New Feature

  1. Feature Management commands are released! You can now manage features on your own. Please refer to here.
  2. Global Holiday feature now support customize, such as trigger by cron, and set your own country list.

Changes

  1. Global Holiday feature source changed from Google Calendar to https://holidays.microsoft.com, aiming for more accurate public holiday notification.

Other

  1. Wiki updates for command examples and other minor updates.
  2. Bot backend has now been fully migrated to the new MSFT Non-Production tenant.
  3. If you have any questions, please reach to DL smebotdl@microsoft.com .

2024.04.26 ​

New Feature

  1. Team Management commands are released! You can now manage teams and users on your own. Please refer to here.
  2. Due to some issue, the commands for case assignment has be changed to virtually assign only for newly onboarded Teams. Existing Teams not affected.

Other

  1. Wiki updates for command examples and other minor updates.
  2. Bot performance improvements

2023.11.8 ​

New Feature

  1. New public command shift where user can proactively get the latest shift status. See more details here

Other

  1. Wiki minor update.

2023.11.2 ​

Bug fix

  1. Fixed a logic for onboarding.
  2. Minor Improvement

2023.06.27 ​

Bug fix

  1. Fixed a bug where Bot can not correct record user's conversation id, if the user is pre-onboarded before installing personally.

Other

  1. Optimize performance of feature Daily Case Closed Summary
  2. minor fix

2023.05.23 ​

New Feature

  1. Added tabs support on EyesOnCalendar, the Shift Notification feature can based on tabs rather than all. See details here:

2023.05.18 ​

Bug fix

  1. Fixed a bug of user profile isn't proper set during installation when the user's profile is pre-set up
  2. Fixed a bug that queue name in excel always belong to main case while should be task's.
  3. Fixed a bug where Bot can not proper @ user in channel and groupChat when the user is not onboard personally

Other fix

  1. Update FAQ

2023.05.12 ​

Bug fix

  1. Fixed a bug for Contract Warning where Task isn't being warned.

2023.05.02 ​

  • Build such doc on vitepress
  • bug fixes.

2023.04.10 ​

A big big backend change!! There might be bugs during this framework change, like batch bugs... Please let me know if any abnormal!

New Feature

  1. Group Chat/Channel is now supported in preview! By default they are set in TA role to receive all notifications for your team.

  2. Bot is now open to everyone, please onboard following instructions in chat.

  3. supported time zone!

  4. Survey and opening cases features now only focus on engs with your same team.

  5. ...

Bug fix

  1. Fixed a bug of SLA wrong status for auto case record

2023.3.24 ​

Updated bot installation package, added features of adding bot to group chat/channel. (Backend not implemented yet...)

2023.3.11 ​

  1. Removed leave state command as this is team specific

  2. added feature of case Contract lookup.

  3. optimized some Contract warning feature to team specific

2023.3.2 ​

Add “@” feature for VDM Assignment notification to target user.

2023.2.26 ​

Case Closed Today optimized to prevent MSaaS services timeout when too many cases to be queried at a time.

2023.2.23 ​

  1. fixed a bug of no notification for collab assignment from VDM due to previous code reconstruction

  2. fixed a bug for user Conversation not properly recorded

2023.2.15 ​

  1. Add myself as a higher DfM role so that I can see customer’s email address without JIT approval, makes no pending for survey.

  2. resume feature of finding customer’s phone.

2023.1.24 ​

  1. Made some changes due to JIT phase 2 need approval from today

  • adding some more information of bot message, e.g. The JIT is pending approval

  • temporarily disable feature of finding customer’s phone, as all history cases need to be JIT approved

  • some optimization for JIT application.

  1. add feature to support query all case id by email address

2023.1.6 ​

  1. fixed a bug that customer may be not compatible with his company

  2. add feature to detect if this is a CSP related case under Survey section.

2022.9.20 ​

  1. added specific product mapping in arr15

2022.9.19 ​

  1. EyesOnCalendar support

  2. add ARR Critsits 15 mins alert feature

  3. fix a bug when of getting all history cases id when there might be a case without title

2022.9.18 ​

  1. Survey can be checked by customer email directly

  2. fix bug of stuck when calculating cases closed today

  3. some of the users can belong to multiple teams

2022.9.17 ​

  1. move this whitepaper to onedrive, for internal only.